Privacy Policy
Last Updated: June 23,2026
At LuckyCloud, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Full Name
- Company Name
- Email Address
- Phone Number
- WhatsApp Number
- Shipping Address
- Billing Address
- Product Inquiry Details
- Other information submitted through contact forms
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Referral Sources
- Cookies and Tracking Data
2. How We Use Your Information
We use collected information to:
- Respond to inquiries
- Process orders and quotations
- Provide customer support
- Improve our website and services
- Send important business communications
- Fulfill contractual obligations
- Comply with legal requirements
- Prevent fraud and unauthorized activities
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Enhance marketing effectiveness
You can disable cookies through your browser settings; however, some website features may not function properly.
4. Information Sharing
We do not sell, rent, or trade personal information to third parties.
We may share information with:
- Logistics and shipping providers
- Payment processing providers
- Manufacturing partners involved in order fulfillment
- Professional advisors
- Government authorities when legally required
All third-party partners are expected to maintain appropriate confidentiality and security measures.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.
6. International Data Transfers
As a global supply chain service provider, your information may be processed or transferred across different countries and regions where our partners and service providers operate.
We take reasonable steps to ensure appropriate protection of transferred information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our products and services are intended for adults only.
We do not knowingly collect information from individuals under the age of 18 or the legal age required in their jurisdiction.
If we become aware of such information, we will take reasonable steps to delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
11. Compliance with Privacy Regulations
We strive to comply with applicable privacy laws and regulations, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA), where applicable
- Other relevant international privacy requirements
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Company Name: LuckyCloud
Email: Karling@LuckyCloud.com
WhatsApp: +86 13312995357
Website: www.LuckyCloud.com
Address: Shenzhen, Guangdong, China
Privacy Commitment
We value your trust and are committed to protecting your privacy through responsible data handling, secure systems, and transparent business practices.
Privacy • Security • Transparency • Trust