Terms of Service
Last Updated: June 23,2026
Welcome to LuckyCloud. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or engaging in business with us, you agree to comply with these Terms.
1. Acceptance of Terms
By using our website or purchasing products and services from us, you acknowledge that you have read, understood, and agreed to these Terms of Service.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to access this website or purchase adult products.
By using our services, you confirm that you meet the applicable legal age requirements.
3. Products and Services
We provide adult wellness products, OEM/ODM manufacturing services, private label solutions, sourcing services, and supply chain management support.
All products are intended for lawful use only and must comply with local laws and regulations in the destination country.
Customers are responsible for ensuring that imported products comply with applicable laws in their jurisdiction.
4. Orders and Pricing
- All orders are subject to acceptance and availability.
- Prices are subject to change without prior notice.
- Product specifications, packaging, and designs may be updated without notice.
- Customized orders may require written approval before production.
We reserve the right to refuse or cancel any order at our sole discretion.
5. Payment Terms
Payment methods may include:
- Bank Transfer (T/T)
- PayPal
- Credit Card
- Other approved payment methods
Orders will be processed only after payment has been received and confirmed.
Customers are responsible for any applicable bank fees, transaction charges, taxes, or duties.
6. OEM and ODM Services
For customized products:
- Customers are responsible for providing accurate artwork, logos, specifications, and branding materials.
- Customers warrant that they own or have permission to use all submitted intellectual property.
- We are not liable for any infringement resulting from customer-provided materials.
Production begins only after final approval of samples or designs.
7. Shipping and Delivery
We will make reasonable efforts to meet agreed delivery schedules.
However, delivery times may be affected by:
- Customs inspections
- Transportation delays
- Weather conditions
- Force majeure events
We are not responsible for delays caused by third-party logistics providers.
Risk of loss transfers to the customer according to the agreed shipping terms.
8. Returns and Refunds
Due to the nature of adult products, returns may be limited for hygiene and safety reasons.
Returns or refunds may be accepted only when:
- Products arrive damaged
- Incorrect products are delivered
- Manufacturing defects are confirmed
Claims must be submitted within 7 days of receiving the goods.
9. Intellectual Property
All website content, including but not limited to:
- Text
- Images
- Graphics
- Logos
- Product descriptions
- Website design
is the property of LuckyCloud and may not be copied, reproduced, or distributed without written permission.
10. Confidentiality
Both parties agree to keep confidential any proprietary business information disclosed during cooperation.
Non-Disclosure Agreements (NDAs) may be executed upon request.
11. Limitation of Liability
To the maximum extent permitted by law, LuckyCloud shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of profits
- Business interruption
- Third-party claims
Our total liability shall not exceed the amount paid by the customer for the affected order.
12. Compliance with Laws
Customers are responsible for ensuring compliance with:
- Import regulations
- Product restrictions
- Labeling requirements
- Customs regulations
- Local consumer protection laws
We are not responsible for products that are prohibited in a customer's country or region.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
We are committed to protecting customer information and maintaining data security.
14. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters
- Government actions
- War or civil unrest
- Labor disputes
- Supply chain disruptions
- Transportation interruptions
15. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of any modifications.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which LuckyCloud is registered, unless otherwise agreed in writing.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Company Name: LuckyCloud
Email: sale@luckycld.com
Website: www.luckycld.com
Address: Shenzhen, Guangdong, China